Safari 97
A coffee company built end to end: the brand, the Shopify storefront, and the subscription workflow behind it.
Process improvement · Digital transformation
An operator, not an agency.
The spreadsheets, the inherited software, the jobs done from memory: Shamba works alongside you to rebuild the processes your business actually runs on, so they run themselves. One person sits with your team, scopes it, builds it, and answers for it.
Have your processes grown one workaround at a time? Shamba works with you to design them on purpose.
Fig. 01The process above arrived tangled at the top of the page. It runs in one line now. That is the work, drawn.
Start here
The map session.
Start with thirty minutes, free. You describe the process, you hear whether it is worth mapping, and you hear the price before anything is booked. If it is, the map session is the first piece of paid work: one working session with the people who run the process, at your place or on a call, and you leave it with five things in writing.
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The process as it actually runs
Drawn step by step, the way the work happens today, not the way the manual says it does.
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Where it breaks, and what each break costs
Every handoff that stalls and every step done twice, with the hours and dollars it costs in a year, where the numbers support it.
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Every tool it touches
The software, the spreadsheets, and the inbox, and where they do not talk to each other.
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What to fix first
One recommendation, with the reason, and the list of things to leave alone.
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A scope and a fixed price
For the first build, in writing, if there should be one. If there should not, that is written down too, and the map is yours to take anywhere.
$1,500 CADThe map session. Fixed, quoted on the free call, and agreed before anyone sits down. One session, then the write up.
Book thirty minutes, freeOr read the four kinds of work first
What Shamba does
Four kinds of work. One person accountable for all of it.
Every business is different. The places it leaks are not. The work starts at the process, never at the tool, and it is done with your team, not for them. Most jobs cross two of these kinds.
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Map the process
One working session, you and the people who actually run it. Together you leave with it written down: where it breaks, what each break costs, and what to fix first. Sometimes the answer is a conversation, not software, and you will hear that from the start.
Intake · Handoffs · Approvals · Bottleneck costing
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Automate the workflow
Quoting, invoicing, approvals, onboarding, scheduling: the jobs your people still push by hand start moving on their own, built with the people who do them today so the automation matches how the work really happens. AI goes in where it earns its keep, drafting and sorting the repetitive middle, with a person accountable for every output.
Quote to cash · Reminders · Document generation · Triage
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Set the systems up properly
The software you already pay for, configured, connected, and actually used, set up with your team rather than handed to them. One set of numbers you trust instead of four spreadsheets. Where a tool is the wrong shape, you decide together to replace it with something simpler, not something bigger.
CRM · Microsoft 365 · Integrations · Reporting
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Build the intake, not just the website
A site is only worth building when a process is waiting behind it. Enquiries, bookings, and orders land in the workflow, not in an inbox where a lead dies, so the website is scoped as the front of an automation, never on its own. Work does not stop at the form, so the website should not either.
Enquiry routing · Booking · Storefronts
How the work lands
You shape it as it gets built, and you own it as it lands.
Built with owners who want the change still working a year on, not a proposal to circulate. Four beats, every time, and you are in every one of them.
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01
Map in one session
One working session, you and the people who run the process, not a six week discovery bill. It ends in writing you both agree with.
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02
Build in the open
Work lands in your own accounts, piece by piece, finished and working. You see each piece as it lands and steer the next. Whatever exists on any given day is already yours.
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03
Written handover
Written up with your team so the next person can change it, and you can from day one. No lock in by obscurity.
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04
Stay until it is used
A build nobody adopts is a cost. The first weeks after handover are part of the job: running it alongside your team, fixing what the real world finds.
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Price
Fixed, per scoped piece, in writing before it starts. First builds are usually $5K to $25K CAD. The map session is $1,500. No hourly meter running in the background.
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Ownership
Everything lives in your accounts. You are the administrator from day one, and nothing runs on Shamba's side.
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Documentation
A deliverable, not a favour. Written with your team and handed over with the work.
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After handover
The first four weeks are in the price: running it beside your team and fixing what the real world finds.
Outcomes, measured
The work comes back as a number.
$400K
Returned in one year by a single automated workflow, in staff time and payouts.
Not an industry average. It was counted, in one client's books, over one year.
The size of the system is not the transferable part. The discipline is. It works the same way on a five person quoting process as on a queue handling thousands of requests a month.
Two builds are live. Go and look.
One is a client's. One is Shamba's own company. Neither had a website before this method built one. Both run on the same workflows Shamba sells: enquiry routing, quoting, subscription billing, and the reminders behind them. Shamba's own coffee company is the test bench.
Home Growers
A craft cannabis company that had nothing online. The site now announces each new strain the day it ships.
Who you would be working with
One operator in Calgary, who has run this at scale.
Shamba was started by someone who spent years inside large organisations watching good work get lost between the people who understood the process and the people who were paid to change it. The usual answers, an agency that scales the invoice or a marketplace that scales the risk, both leave you holding the outcome. This is the other shape: one person who sits beside you, maps the process with your team, builds the change, and stays accountable for it.
Shamba Swahili for the plot of land you tend. The name is the method: ground worked together, one plot at a time.
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01
You will hear what not to build
Some processes need a conversation, not software. Some AI ideas are solving the wrong problem. Saying so, early and to your face, is part of the job, even when it costs the work.
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The person who scopes it builds it
No handoff to a junior team after the sales call, no offshore bench, no account manager in between. The name on the proposal is the name on the commit.
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Built to run, not to demo
The measure is not a prototype that impresses in a meeting. It is a workflow still running, unattended, a year after handover, with the documentation to change it.
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Small on purpose
A few engagements at a time, taken on only where the outcome is clear enough to promise, so there is room to actually sit with your team. Growth is not the goal; work that holds is.
Contact
Start anywhere.
You do not need a specification, a budget number, or the right words for it. A paragraph is enough. Ask for a price or a reference: every job is scoped and priced on its own, and your message goes straight to a person, not to a queue.
Not every job is a fit. If yours is not, you will hear that early and honestly, usually with a suggestion of who to ask instead.
Replies within two business days, from a person.
Prefer to talk first? Book a 30 minute call.
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